Refund policy

🖤 Return & Refund Policy | Unveil

Due to hygiene reasons, all lingerie, underwear, and intimate apparel are strictly non-returnable and non-exchangeable once delivered.

For safety and hygiene standards, we are unable to accept returns or exchanges on any intimate wear items.

If you receive an incorrect, defective, or damaged item, please contact us within 48 hours of delivery with clear photos of the product.

Once reviewed, we will offer one of the following solutions:

We are unable to process claims submitted after 48 hours.

We provide detailed size charts for all products to help you choose the correct size.

It is the customer’s responsibility to carefully review the size guide before placing an order.

We do not accept returns, exchanges, or refunds due to incorrect size selection (too small or too large).

All size-related decisions are the responsibility of the customer.

Exchanges are only accepted for incorrect or defective items, and are subject to stock availability.

We do not guarantee size exchanges or product swaps.

If an exchange is approved, return shipping costs will be the responsibility of the customer.

Once an order is placed and payment is confirmed, it is considered final and cannot be cancelled or modified.

Once an order has been dispatched, we are not responsible for delays, loss, or damage caused by third-party courier services.

By placing an order with Unveil, you agree to this Return & Refund Policy.